AI Website Chat — Terms of Service
These terms apply to NexusCaller's AI Website Chat service at chat.nexuscaller.com, which you manage by signing in at app.nexuscaller.com ("the Service"). By creating an account, accepting an invitation, or using the Service, you agree to them on behalf of the business you represent ("you"). Our Privacy Policy and Data Processing Agreement form part of these terms.
1. The Service
NexusCaller provides an AI chat assistant that you add to your own website with one line of code. The assistant answers your visitors using information you provide or that we read from your website, and keeps conversations so you can follow up.
2. Accounts
The Service is for businesses. You must be at least 18 and authorized to act for the business, and you must give accurate information. Keep your login private; you are responsible for activity in your account, including by people you invite to your team.
3. Your website and content
When you submit a website, you confirm that you own it or are authorized by its owner to have it read and used for a chat assistant. You grant us a license to copy, store and process that website's public pages and any content you add, only to provide the Service to you. You must not submit a website you have no right to use; we may suspend assistants built from someone else's website.
4. What the assistant says
The assistant is generated by artificial intelligence and can be wrong or incomplete. You are responsible for reviewing its knowledge and instructions, for what it tells your visitors, and for honoring or correcting it. Do not use it to give medical, legal, financial or other professional advice without appropriate disclaimers and human oversight. The assistant must never present itself as a licensed health or other professional (for example, a doctor, nurse, therapist or lawyer), and you must not instruct it to do so.
5. Acceptable use
You must not use the Service to: deceive visitors, including by hiding that they are talking to an AI; collect sensitive information through the chat — including health or medical information (such as symptoms, conditions, treatments, medications or health insurance details), payment card numbers, government ID numbers or passwords — or instruct the assistant to ask for it; publish unlawful, infringing or harmful content; attempt to overload, probe or bypass the Service's limits or security; or resell the Service without our written permission.
You must not use the Service if you are a HIPAA covered entity or business associate, unless we have signed a Business Associate Agreement with you. The Service is not designed to receive or store health information.
6. Notices to your visitors
Every chat shows a fixed notice: "You're chatting with an AI assistant. Chats are recorded and processed by NexusCaller and its AI providers for [Business]. By continuing, you agree to the Privacy Policy." It shows your business name in place of [Business] and links to your privacy policy (or, if you have not provided one, to a chat privacy notice we host for you). You must not remove or hide it. You are responsible for your own website privacy policy (which should mention the chat) and for any additional notice or consent that recording, monitoring, consent or other laws applying to your visitors require. Where you choose the "Start chat" consent setting, visitors must actively agree before chatting.
7. Free trial
New self-service accounts get a 7-day free trial with up to 200 AI replies, without a payment card. When the trial ends, the chat stops appearing on your website until you choose a paid plan; your setup is kept.
8. Plans and billing
Paid plans are billed monthly in advance through our payment processor, Stripe, at the prices shown when you subscribe (currently Chat Starter, $49/month for 1,000 AI replies, and Chat Pro, $99/month for 5,000 AI replies). Prices exclude applicable taxes. Plans renew automatically each month until cancelled. If you reach your plan's monthly reply limit, the chat shows a short closed message until the next billing period or an upgrade. Plan changes take effect immediately and are prorated. Turning the chat off in your dashboard does not pause billing. We may change prices with 30 days' notice; changes apply from your next billing period.
9. Cancellation and refunds
You can cancel at any time under Account & billing at app.nexuscaller.com ("Manage billing"). Cancellation takes effect at the end of the current paid period, after which the chat stops. We do not refund partial months, except where the law requires it.
10. Your data
You can export conversations (CSV) from your account at app.nexuscaller.com at any time. Conversations are deleted automatically 12 months after they took place. After your account is closed, we delete your assistants, knowledge and conversations within 30 days, except records that the Privacy Policy says we keep longer (billing records, sign-in and audit logs, and records of your acceptance of these terms). How we handle personal data is set out in our Privacy Policy and Data Processing Agreement.
11. Availability
The Service relies on third-party AI, hosting and email providers. It is provided "as is" and "as available", without a guarantee of uptime or of the accuracy of AI responses. We may change AI models or providers to keep the Service running.
12. Suspension and termination
We may suspend or close an account for non-payment, breach of these terms, abuse, or a legal or security risk, with notice where practical. You may close your account at any time. To close your account, cancel your plan under Account & billing and email info@nexuscaller.com; we delete your data as described in the Privacy Policy.
13. Liability and indemnity
To the extent the law allows: (a) neither party is liable for indirect, incidental, special or consequential damages, or for lost profits or data; and (b) our total liability arising from the Service is limited to the fees you paid us in the 12 months before the claim. You will indemnify NexusCaller against third-party claims arising from your website content, your assistant's instructions or knowledge, your compliance with recording, monitoring and consent laws, or your breach of these terms. Nothing in these terms limits liability that cannot be limited by law.
14. Changes to these terms
We may update these terms. We will notify you by email or in your dashboard at least 30 days before a material change takes effect, and may ask you to accept the new version to keep using the Service.
15. Governing law
These terms are governed by the laws of the State of California, USA, without regard to conflict-of-law rules, and disputes will be resolved in the courts of California. If you are established in the European Union, this does not remove protections that mandatory EU or national law gives you.
16. Contact
NexusCaller LLC · info@nexuscaller.com · nexuscaller.com